UK: 2-5 business days
Europe & Worldwide: 5-10 business days
Shipping worldwide takes, depending where you live, between 2-5 business days for UK orders and 5-10 business days for Europe & worldwide orders from the day you place your order. The delivery times are expected and works as guidelines only, and do not take in account possible delays caused by payment authorization or stock availability. Delivery time might be longer during periods of sales and public holidays.
Please make sure to submit the correct billing and shipping address associated to your credit card in order to avoid delays of receiving your order. Rockins Cosmetics insures each purchase during the time it's in transit until it's delivered to your specified address. If you order is lost you need to contact us as soon as possible in order to start an investigation with UPS. The investigation takes up to 10 business days and we'll be contacted through email once the investigation is closed. Rockins Cosmetics are not responsible for any delays caused by destinations customs clearance processes. We don’t refund any freight costs unless it’s because an error from our side.
As an overseas customer, you are responsible for payment of any import taxes and/or duties. We are unable to calculate the exact amount of duties and/or taxes of your package since these charges are imposed directly by your local customs. Please note that Rockins Cosmetics do not take any part of these charges and are out of our control. It might be a good idea to contact your local customs office before placing your order for current charges, so you are not surprised by charges you are not expecting. UPS will invoice you for these charges upon delivery through cash, check or invoice and needs to be paid in order to collect the parcel.